Capacity has kicked mortgage technology in high gear by using artifical intelligence (AI) to create a mortgage automation platform that automates support for your borrowers, sellers, and team. Capacity streamlines the lending process for its clients by providing an automated platform that anwers home mortgage financing and refinancing questions and concerns for their borrowers while also supporting their loan originators and support team.
Capacity integrates with lenders’ key systems and interfaces with messaging platforms (like email or Slack) so loan officers can get answers fast by asking Capacity questions about borrower opportunities, loan statuses, guidelines, etc. Capacity will source this information and provide loan officers with an instant response. This greatly reduces the amount of time that loan officers and their support teams spend digging for information in their computers and other systems.
Following are some of Capacity’s key mortgage technology features:
- AI-driven conversations to capure and route new leads
- Round the clock support for sellers, borrowers, and support teams
- Instant access to Fannie, Freddie, USDA, FHA, and VA guidelines
- Sore and automatically inex internal guidelines and policies
- Initutive workflow for loan fulfillment and servicing
- Connect apps and data into a single system of engagement
For loan origination, Capacity provides automated onboarding support for newly hired team members, AI-driven converstations to capture and route new leads and facilitate the loan application process, prepopulated knowledge packs for Fannie, Freddie, USDA, and FHA, and support 24/7 for borrowers, sales and operations. Capacity can answer borrowers’ questions, as well! By adding a simple line of javascript on your consumer-facing website, you can empower borrowers with Capacity as well. As borrowers engage with Capacity and start typing questions, Capacity will direct them to accurate answers.
In terms of office support, Capacity’s mortgage technology bot can help streamline basic office tasks. It can set up meetings, send emails, and share information without sending a text or opening a calendar entry. By taking care of these more basic tasks, it frees your team up for other revenue-generating activities.
Capacity has a knowledge base that contains the general information and borrowers’ frequently asked questions that they share with new customers. In this way, it speeds up the implementation process and allows you to begin autmating your borrower’s questions straight away.
In terms of mortgage technology, Capacity is at the top with its AI platform. To learn more, click here.
